Shipping policy

Delivery area

We deliver to Germany, the other member states of the European Union except Spain, and Switzerland. Other delivery countries are not currently offered.

Shipping costs within Germany

  • webcamSHIELD only: a flat rate of €1.00.
  • barUP, including orders with Grip Pads: a flat rate of €3.00. This applies to the Basis Set, Ergo Set and Ergo Pro Set, including combinations of these sets.
  • Grip Pads only: €1.80 for an order value up to €28.98; a flat rate of €3.00 from €28.99.
  • webcamSHIELD and barUP together, including orders with Grip Pads: a flat rate of €4.00.
  • webcamSHIELD and Grip Pads without barUP: €2.80 for a total order value up to €28.98; a flat rate of €4.00 from €28.99.

There is no shipping charge per additional set. The price bands use the total value of all goods in the order, excluding shipping. Shipping costs are displayed in checkout before you place your order.

Shipping costs to the EU except Spain and to Switzerland

  • webcamSHIELD only: a flat rate of €1.25.
  • barUP, including orders with Grip Pads: a flat rate of €6.50.
  • Grip Pads only: €3.30 for an order value up to €28.98; a flat rate of €6.50 from €28.99.
  • webcamSHIELD and barUP together, including orders with Grip Pads: a flat rate of €7.75.
  • webcamSHIELD and Grip Pads without barUP: €4.55 for a total order value up to €28.98; a flat rate of €7.75 from €28.99.

There is no shipping charge per additional set for international orders either. The price bands use the total value of all goods in the order, excluding shipping. Deliveries to Switzerland may incur additional import duties and clearance fees payable by the recipient.

Shipping method and delivery time

webcamSHIELD is normally sent as a standard letter, Grip Pads as a large letter (Großbrief) and barUP as a Maxi letter. Orders are sent by letter in packaging suitable for the order size.

Expected delivery within Germany is 4 to 5 working days unless a different delivery time is stated for the product. The delivery period starts after the order is placed and payment is successfully processed. There are no deliveries on Sundays or public holidays.

The estimated delivery time for international orders is shown in checkout. Deliveries to Switzerland may be delayed by customs clearance.